The $13 million investment is going towards expanding Dell’s offices and buildings to accommodate up to 500 additional staff. Panama is the hub of Dell’s operations and are located in the area of Panama Pacifico, the former Howard Air force Base. More information below from La Prensa-
HUGE INVESTMENT FOR REGIONAL SUPPORT
Dell expands operation in Panama
The company will expand its local operations. Dell invests $ 50 million in annual operation, including purchases and salaries.
MARY TRINY ZEA
Dell, the U.S. multinational with operations in Panama, will expand its offices in the country to meet the increased demand experienced by the business.
The company, which manufacture, sell, support, computer equipment and consulting services, will invest $ 13 million to build a building of more than 5 million square feet that will accommodate up to 500 additional staff. With this project, the return of the enterprise is composed of 2 000 500 workers in Panama.
“The expansion will impact the entire continent. Panama is the hub of Dell’s operations in the Americas and a service center for the continent, “said Martin Alvarez, general manager of the company in the country.
The executive explained that the expansion of its operations in the country “expect to be closer to their customers, helping them develop their potential and achieve their goals.”
From offices located in the Panama Pacific Special Economic Area, in Howard, operating business units that support the areas of sales, technical support, customer service, marketing, human resources, finance, procurement, among others.
Technology Solutions Company is one of the 80 companies covered in the economic zone under Act 41 of 2004, which provides facilities for investors as a customs procedure, immigration, tax and special labor, among others.
Since Dell installed its offices in Howard in 2003, much has changed, among them the focus of the company.
The U.S. began operations in the area to assist, through its call center customers in North America (80%) and Latin America in customer service, sales and technical support. But the strategy goes further and also serve customers in the corporate segment (small businesses, multinationals and government) in Latin America.
Actually, from Panama 360 000 are daily contacts with customers from America, via telephone, mail or internet.